Privacy Policy & Cookies

We, Desígnio Transparente Unipessoal Lda (hereinafter referred to as WHStore), are a company dedicated to the provision of services in the interior design sector. We are committed to protecting your privacy and continuously improving the services we offer you.

The WHStore Privacy Policy (hereinafter referred to as "Privacy Policy") aims to provide all information about the processing of any personal data collected through our online platforms (website, social media, newsletter) or when filling out the customer form or GDPR form available in our stores, when we organize an event, or through any other form of interaction.

Our Privacy Policy does not apply to personal data collected by third-party websites or applications that may provide links or be accessible from any of WHStore's platforms.

1. ABOUT PERSONAL DATA

1.1 Personal data

According to the EU General Data Protection Regulation (GDPR), personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”

1.2. Data of Minors

WHStore does not intentionally collect (nor can it distinguish) data from minors under 16 years of age. However, if we become aware that data from minors has been collected, WHStore will promptly delete such data.

1.3. What personal data do we collect?

Depending on the purpose and the manner in which you contacted us, we may collect the following information actively provided by you:

• Personal Information: Name, address, email address, and phone number;
• Other personal information, including your preferences and personal and/or professional interests: Date of birth, gender, nationality, demographics, experiences with our products, contact preferences, professional situation (job title, company/employer, professional contact details), interests (sports or leisure), and lifestyle.

We may also collect other types of information (which may constitute Personal Data) by automated means from third-party websites or social media, such as:

• Information related to the use of our platforms: Browser name, type of device you are using, other technical data. See our Cookie Policy for detailed information on the cookies we use and how we use them;
• Images taken through our video surveillance system in our studios and offices;
• Any other information shared by you publicly on third-party social media as part of your interaction with WHStore.

Our legal basis for processing personal data: General Data Protection Regulation, Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016.

2. ABOUT THE COLLECTION AND USE OF PERSONAL DATA

2.1. Why does WHStore need to collect and store personal data?

• To personalize your experience on our website according to your preferences;
• To receive newsletters about new products or events;
• To be contacted through the “Contact Us” form;
• To receive invitations to events that match your preferences;
• For issuing invoices with your identification;
• To provide detailed information about your transactions if needed.

2.2. How do we collect and process your information?

We may collect your personal information (as an identified individual) or what allows us to identify you (hereinafter, your “Personal Data”) in various ways and circumstances:

• Through the GDPR form presented to you when you visit one of our studios;
• Through browsing and registering on the website https://whstore.pt/,  when you fill out the online contact form or interact on our online platforms;
• Through completing any form when conducting transactions in our studios or website, including the customer form (printed or electronic);
• Through email or phone interaction with our studios and offices;
• Through some of our commercial and advertising partners (always with your explicit consent).

WHStore will process and store your personal data for the legal duration of the company.

2.3. When will we use your personal data?

Firstly, we ensure that we process your personal data if and to the extent that at least one of the following legal provisions below applies. In any case, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

• Explicit consent to process certain Personal Data of yours for one or more specific purposes;
• Processing is necessary for the execution of a contract related to your purchase of services or to take steps at your request before entering into such a contract;
• Processing is necessary to comply with a legal obligation to which we are subject;
• Processing is necessary for the purposes of the legitimate interests pursued by us (e.g., security purposes).

2.4. How will WHStore use the personal data it collects about me?

WHStore will process (collect, store, and use) the information you provide in a manner compatible with the EU GDPR. We will do everything we can to keep your information accurate and up to date and not retain it longer than necessary. WHStore is required to retain information in accordance with the law, such as information needed for tax and audit purposes. The duration for which certain types of personal data must be kept may also be determined by specific business sector requirements and agreed practices. Personal data may be held beyond these periods depending on the business's individual needs.

2.5. Will WHStore share my personal data with anyone?

We may send your personal data to service providers contracted by WHStore during the relationship with you. Any third party with whom we may share your data is required to keep it secure and use it only to perform the service on our behalf. When they no longer need your data to fulfill this service, they will dispose of the details in accordance with WHStore's procedures. If we need to send your sensitive personal data to a third party, we will only do so once we have obtained your consent, unless we are legally required to do so.

2.6. Under what circumstances will WHStore contact me?

Our goal is not to be intrusive and we are committed not to ask irrelevant or unnecessary questions. Additionally, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure. WHStore's contacts will be strictly necessary to safeguard your interests or for direct marketing if you have explicitly authorized it and only using the channels you indicated.

2.7. How does WHStore ensure the security of my personal data?

WHStore uses appropriate technical, organizational, and administrative security measures to protect the personal data it processes against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

However, while we strive to protect your personal data, we cannot guarantee the security of information transmitted through our platforms when transferred over unprotected Internet networks.

3. ABOUT YOUR RIGHTS

3.1. What are your rights as a data subject?

At any time while we possess or process your personal data, you have the following rights:

• Right of access: You have the right to request a copy of the information we hold about you;
• Right of rectification: You have the right to correct data that you deem inaccurate or incomplete;
• Right to be forgotten: In certain circumstances, you can request that the data we hold about you be deleted from our records;
• Right to restrict processing: When certain conditions apply, you have the right to restrict processing;
• Right to portability: You have the right to have your data transferred to another organization;
• Right to object: You have the right to object to certain types of processing, such as direct marketing. Right to object to automated processing, including profiling;
• Right to judicial remedy: If WHStore refuses your request under the rights of access, we will provide a reason. You have the right to complain as described in clause 3.3 below.

These rights may be subject to exceptions or limitations (e.g., when your personal data has been processed for security reasons or stored for legal or contractual obligations) and must take into account the available technology and the cost of implementation.

In certain cases, we will need to verify your identity before processing a request based on the rights mentioned above.

3.2. Can WHStore disclose your personal data without consent?

WHStore will not disclose your personal data to third parties without first obtaining your explicit and informed consent. By consenting to this privacy notice, you are giving permission to process your personal data specifically for the identified purposes. You may withdraw consent at any time by email or mail.

3.3. To whom should you address a complaint or request about your personal data?

If you wish to make a complaint about how your personal data is being processed by WHStore (or third parties), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and WHStore's data protection representatives, the Data Protection Officer.

The contact details are as follows:

4. LINKS TO THIRD-PARTY SITES

The WHStore website contains links to other sites, which may contain useful information/tools for our visitors. Our privacy policy does not apply to third-party sites, so if you visit another site from ours, you should read its privacy policy.

We are not responsible for the privacy policy or content present on those sites.

4.1. Can WHStore share your personal data with third parties? If so, with whom?

We can only share your personal data within the WHStore Group and with third parties in the following cases:

• Service providers to support our business operations. For example: organizing events, sending our newsletter, supporting, managing, and maintaining our platforms, mitigating risks, helping prevent fraud, and promoting trust and security;
• A court or regulatory authority or any other third party if required by law or in connection with legal action or to combat fraud.

We expect all such third parties to provide the necessary confidentiality and security guarantees and take appropriate organizational and technical measures in compliance with applicable laws. Our service providers may only process the Personal Data we share with them in accordance with and within the limits of our instructions.

5. COOKIE POLICY

WHStore describes the different types of cookies used as part of the Internet platforms maintained and controlled by WHStore; additionally, we inform you that the website is governed by a confidentiality policy that ensures the security of your personal data.

What is a cookie?

A cookie is a type of digital tag that stores data related to your interaction with the website. Its use helps provide a better browsing experience and execution of associated WHStore services.

5.1. First-party and third-party cookies

Cookies reside on your device through the Internet browser, and the information contained in them can be accessed and modified from the website. Cookies can be first-party when associated with our domain and third-party when associated with external domains.

5.2. Persistent and session cookies

Depending on their lifespan, cookies can be persistent or session-based. A persistent cookie is a cookie stored in the Internet browser until it expires or is explicitly deleted; a session cookie is automatically deleted when you close the Internet browser.

5.3. What types of cookies does WHStore use?

• Essential cookies: Used to ensure the proper functioning of the website and a good user experience. They do not store any personal information. (Antispam XSRF - Token)
• Analytical cookies: Used to collect browsing data and behaviors for statistical purposes and improvement actions.